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Reference No : SM-WFM
Designation : WFM Lead
Experience : 5 yrs
Location : Gurgaon
Education : Any
Industry : ITES / BPO
Job Description : Forecasting & Scheduling ( Erlang C ) Manpower Planning Seat Utilization Preparation of Call Handling Capacity ( CHC) Prepare daily/weekly/monthly reports and dashboards Analyze the reports and inform stakeholders about corrective actions Clarify key metrics like SL/Abandon/AHT/ASA/Occupancy/Utilization to Ops/Team members as and when required